MSP Acronyms

What the heck does that mean? Well search below for the answer.

AEM - AutoTask Endpoint Management
AISP - All-in Seat Price: your per-user price for everything you provide (Email, AV, monitoring, support, etc)
AT - AutoTask
AYCE - All You Can Eat. A plan with unlimited support (remote, on site, etc, your choice)
BAA - Business Associate Agreement (HIPAA)
BDR - Backup and Disaster Recovery
CSP - Cloud Solution Provider (typically Microsoft)
CW - ConnectWise
CYA - Cover Your Ass
HIPAA - U.S. Health Insurance Portability and Accountability Act of 1996
ITAM - Information Technology Asset Management
ITG - ITGlue
ITIL - Information Technology Infrastructure Library
LM - LogicMonitor
LT - LabTech
MRR - Monthly Recurring Revenue
MSA - Master Services Agreement
MSP - Managed Service Provider
NDA - Non-Disclosure Agreement
RMM - Remote Monitoring & Management
PCIDSS - Payment Card Industry Data Security Standard
PSA - Professional Services Automation (track projects & labor, documentation, billing, etc)
SC - ScreenConnect (remote support tool)
SOP - Standard Operating Procedure
SPOG - Single Pane of Glass (a central dashboard for monitoring/management)
SW - SonicWall or SolarWinds
TD - TechData (distributor)